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A few reasons to choose California North

100% Made in the USA products derived from The Best of Science and Nature.

Advanced formulas. Elegant textures. Refreshing aromas. Safe ingredients.

No Animal Testing, period. We are Cruelty Free through and through.

Free Standard Ground Shipping to Lower 48 States on all orders over $50.

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Customer Service

We’re always happy to take your calls or emails to answer your questions. Contacting California North is easy, simply call our customer service line or inquire via email.

Mailing Address:
California North
301 Wilson Avenue
Novato California 94947
United States of America

Telephone: (415) 897-8207

Customer Service: service@californianorth.com


How to correctly use California North Pump Bottles

Most California North Skincare products are equiped with pump tops for easy distribution and application. We employ two types of pumps, a twist to open design, and an open and close design. The type is indicated on each pump top as pictured below.

  • Open and Close design pumps (Left) are locked in the closed position upon delivery. To open, simply hold the bottle securely at the base, and gently twist as indicated to open the pump top for use. You may also twist to the indicated close position to disable product application for travel.
  • Twist to open design pumps (Right) are also locked in the closed position upon delivery. To open this pump, hold the bottle securely at its base and twist the pump top until it pops up, indicating that it is now open and ready to use.

Never attempt to lift a bottle by the pump top. Doing so may result in damage to the pump top. Always hold or transport your California North products by the base of the bottle.

What to do if your pump is not dispensing product correctly?

In the rare event that your pump is not dispensing product, this may mean that the pump has become clogged or that pressure has built up in the components. This may result after long periods of not using your CN product.

  • To release pressure simply unscrew the top of the pump, and lift up slightly to allow air to escape. Screw the top back onto the pump and dispense product as desired. Any backed up product or pressure should be released immediately or within a few pumps.

If you require any assistance please contact us and we will be happy to help you.


The below policies may also serve as a reference guide to common questions. We recommend reviewing these items before contacting support.


Order Processing

Your order will be processed and shipped within 2-3 business days after your credit card payment is authorized. You will receive an order number and an automatic email that confirms your order information.

Loyalty Discount

For returning customers, we're happy to offer a 10% loyalty discount. It's just our way of saying thank you. Upon placing your first order, you'll receive your personal loyalty code via email (Check your order receipt). This code will never expire and you may use it site wide with the exception of sale items and skincare samples. Just note that codes may not be combined as well.

Shipping Rates 

FREE SHIPPING FOR PURCHASES OVER $50.00

Shipping Time

California North USA ships via FedEx from Los Angeles, Ca. 90248 or Novato, Ca. 94947 to most addresses in the continental United States. Delivery times may vary, depending on your geographic location or order date. Orders shipped to the East Coast of the USA are usually delivered within five to seven days. Orders shipped to the Midwest and Southwest typically arrive within three to five days. Orders shipped to the West Coast are one to two days.

We do not process or ship orders on weekends or holidays.  We will make every effort to deliver your package to you as soon as possible. However, there are conditions outside of our control that might cause delays.   Once you chose your shipping method, California North is not responsible for the loss of a package by a carrier.  Any claim should be filed with the carrier.  We will assist where we can.

Canadian Orders
Manigance. California North Official Retailer.

Canadian customers, we're happy to announce that you can now order California North through our official partner, Manigance. Manigance will be operating californianorth.ca, fulfilling all orders to bring you fast, reliable service! Click here to visit californianorth.ca

The following are SHIPPING RATES offered by California North.
FREE shipping on purchases over $50.00

Delivery Option

Lower 48 States

Delivery
Cost

Processing Time
(Business Days)

Estimated Delivery Time

Total Delivery Time

FedEx Ground

$9.99

1-2 Days

Western States:
1-3 bus. Days
Eastern States:
4-5 bus. days

2-7 Business Days

FedEx 2nd Day Air*

$24.00

2 Day

2 Business Days

3-4 Business Days

FedEx Next Day Air*

$36.00

2 Day

1 Business Day

3 Business Days

Hawaii and Alaska must use USPS Flat Rate ($18.00) Fedex Ground ($27.00) or FedEx 2nd Day ($32.00)

International orders ship to EBay Kentucky, and we pay shipping to Kentucky over $50.  You pay only the fees to ship to your country.

Mandatory Ground Shipping for Flammable Products.

Due to governmental regulations, flammable products like fragrance can not be shipped by air delivery. This applies on both deliveries to you from California North and returns by you to California North. Please allow for extra shipping time, as you must choose ground delivery for these products. If you chose any fragrances, please choose Ground Service

Payment Options

Californianorth.com accepts PayPal Californianorth.com also accepts the following credit cards: MASTERCARD, VISA, DINERS CLUB, DISCOVER, or AMERICAN EXPRESS for online orders. You can safely enter your credit card number via our secure server, which encrypts all submitted information via SSL. We do not accept personal checks.

Returns, Damaged, Defective, or Incorrect Items

Contact our customer service department service@californianorth.com if your order contains incorrect, damaged, or defective items. We apologize for any inconvenience this may cause, and assure you that we will quickly respond to your service request.  We do not accept returns on personal care items once they are shipped, as they cannot be re-sold.

We offer free samples that we have in stock at the time; you pay just shipping, to allow you to TRY before you BUY.  We will accept returns on defective packaging or actual product which is guaranteed for one year from date of purchase.

Sales Tax

Californianorth.com is required by law to charge 8.5% sales tax on orders shipped to California addresses.

No sales tax is applied to orders shipped to addresses in other states.