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California North - Unique NorCal Skincare and Fragrance

E.U. Certified Advanced Formulas for Men and Women.

100% Made in the USA. Derived from The Best of Science and Nature.

Health-Conscious. Eco-Friendly. No Animal Testing, Period.

 

20% OFF Fragrances, Holiday Bundles and Action Moisturizer! Use code: HAPPY20.

Free Standard Shipping to Lower 48 States on orders over $50.

3 Free Assorted 2ML Samples with Every Order.

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Customer Service

Skin care for health, wellness and anti aging. California North Skincare. Marin County, California

Have Questions?

We're just a call or click away and ready to help.
We've also set up this easy to read page to answer some common questions.

Reach Us By Mail
CALIFORNIA NORTH
301 Wilson Avenue
Novato, California 94947
United States of America

Give Us A Call
PST Business Hours
(415) 897-8207

Send Us An Email
service@californianorth.com


Order Processing

Your order will be processed and shipped as soon as possible, usually within 1-3 business days after your credit card payment is authorized. You will receive an order number and an automatic email that confirms your order information.

Payments

We accept PayPal and the following credit cards, MASTERCARD, VISA, DINERS CLUB, DISCOVER, AMERICAN EXPRESS. Payments are completed during secure checkout and all information is encrypted using SSL technology. We do not accept personal check payments.

Sales Tax

As a California-based company, we are required by law to charge 8.5% sales tax on orders shipped to California addresses. No sales tax is applied to orders shipped to addresses in other states.

Shipping

Free Standard Ground Shipping to Lower 48 States on Orders over $50

California North USA ships via FedEx from Los Angeles, Ca. 90248 or Novato, Ca. 94947 to most addresses in the continental United States. Delivery times may vary, depending on your geographic location or order date. Orders shipped to the East Coast of the USA are usually delivered within five to seven days. Orders shipped to the Midwest and Southwest typically arrive within three to five days. Orders shipped to the West Coast are one to two days.

We do not process or ship orders on weekends or holidays. We will make every effort to deliver your package to you as soon as possible. However, there are conditions outside of our control that might cause delays. Once you chose your shipping method, California North is not responsible for the loss of a package by a carrier.  Any claim should be filed with the carrier. We will assist where we can.

Shipping Rates and Common Transit Times

Delivery Option
Lower 48 States

Delivery
Cost

Processing Time
(Business Days)

Estimated Delivery Time

Total Delivery Time

FedEx Ground

$9.99

1-2 Days

Western States:
1-3 bus. Days
Eastern States:
4-5 bus. days

2-7 Business Days

FedEx 2nd Day Air*

$24.00

2 Day

2 Business Days

3-4 Business Days

FedEx Next Day Air*

$36.00

2 Day

1 Business Day

3 Business Days

Hawaii and Alaska must use USPS Flat Rate ($18.00),
FedEx Ground ($27.00),
or FedEx 2nd Day ($32.00).

*Mandatory Ground Shipping for Flammable Products

Due to governmental regulations, flammable products like fragrance can not be shipped by air delivery. This applies on both deliveries to you from California North and returns by you to California North. Please allow for extra shipping time, as you must choose ground delivery for these products. If you chose any fragrances, please choose Ground Service.

Returns/Exchanges

Contact our customer service department if your order contains incorrect, damaged, or defective items. We apologize for any inconvenience this may cause, and assure you that we will quickly respond to your service request.

We do not accept returns on personal care items once they are shipped, as they cannot be re-sold. We will accept returns on defective packaging and product itself, which is guaranteed for one year from date of purchase.

Need to set up a return or exchange?
service@californianorth.com


Using Our Pump Bottles

California North skincare products are equipped with pump tops for easy application. We employ two types of pumps, a twist to open design, and an open and close design. The type is indicated on each pump top as pictured below.

Open and Close design pumps (Left) are locked in the closed position upon delivery. To open, simply hold the bottle securely at the base, and gently twist as indicated to open the pump top for use. You may also twist to the indicated close position to disable product application for travel.

Twist to open design pumps (Right) are also locked in the closed position upon delivery. To open this pump, hold the bottle securely at its base and twist the pump top until it pops up, indicating that it is now open and ready to use.

*Never attempt to lift a bottle by the pump top. Doing so may result in damage to the pump top. Always hold or transport your California North products by the base of the bottle.

What to do if your pump is not dispensing product correctly?

In the rare event that your pump is not dispensing product, this may mean that the pump has become clogged or that pressure has built up in the components. This may result after long periods of not using your CN product.

To release pressure simply unscrew the top of the pump, and lift up slightly to allow air to escape. Screw the top back onto the pump and dispense product as desired. Any backed up product or pressure should be released immediately or within a few pumps.

If you require assistance please contact us and we will be happy to help you.


10% Loyalty Discount

For returning customers, we're happy to offer a 10% loyalty discount. Upon placing your first order, you'll receive your personal loyalty code on your order receipt. This code will never expire and you may use it site wide with the exception of mark downs, sale items and skincare samples. Just note that codes may not be combined as well. Thanks so much for your loyalty!